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Maintenance

No PROD/TEST Banner INB/SSB (SNAP) Maintenance scheduled for this week (May 23 – May 29).

PROD to DEVL instance Clone completed to support Finance FYR End and HR Health Load Testing needs.

Updated RIS Network Banner System Maint Banner – ODS User Testing Schedule document as attached with some updated May 2013 Product Calendar information towards the end of the document as well. RIS still researching and determining next installs and upgrade paths for Banner INB/SSB and ODS (i.e. ODS 8.3 vs ODS 8.4, EUL) with some possible Reporting tool (BI Publisher, Discoverer) updates as well as noted in the document.

Student/Colleague/WebAdvisor

Normal Maintenance & Backup Schedule

Thursdays from 6 pm - 10:30 pm CST
Monday - Saturday 3 am - 6 am CST

If you are receiving this message outside of the above scheduled outages, please try again and if the message persists please report to your campus technical representative.

Outside of normal working hours or on weekends , to aid RIS in providing optimal support in case of a problems with accessing the SNAP/Banner/ Colleague/WebAdvisor Systems and their dependent systems, please use the following:

The first point of contact for users needing assistance with the SNAP/Banner/ Colleague/WebAdvisor Systems is to follow their Campus plan on reporting System outages, which is to notify their local Campus IT Help Desk.

If you find yourself needing help, please contact one of the following Helpdesks:
Black Hills State University	1-605-642-6580 helpdesk@bhsu.edu
Dakota State University	1-800-641-4309 csweb@dsu.edu
Northern State University	1-605-626-2283 or 1-866-693-0163 help@northern.edu
South Dakota School of Mines and Technology	1-605-394-1234 helpdesk@sdsmt.edu
South Dakota State University	1-605-688-6776 SDSU.SupportDesk@sdstate.edu
The University of South Dakota	1-605-677-5028 or 1-877-225-0027 helpdesk@usd.edu ITS Helpdesk Website

If the Campus IT Help Desk is unavailable to assist in resolving the issue, the Campus IT Help Desk or user would then in turn contact the BIT Help Desk (605-773-4357) explaining the issue at hand. When the BIT Help Desk is not manned, callers must press Zero to have the calls forwarded to the BIT machine room (605-773-3010). The BIT Help Desk has the information necessary to contact RIS when problems are reported.

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