Human Resource/Finance Information System
Customer Support Form

This form is to be used to document concerns or issues about the new Banner system and the operations of the related areas including Finance, Budget, Purchasing, Accounting, Research Accounting and Human Resources/Payroll. We would like to hear what is working, what is not, what you need for support, details of a specific incident, if you have run into problems that have not been resolved, or whatever you have on your mind. It is our goal to make this project and all aspects a success and in the end provide a system and service that fulfills the needs of the users.

After completing the form you will hit SUBMIT at the bottom and it will be sent to a campus representative for follow-up. All incident reports will receive a response.

* Required Fields
* e-mail:
* First Name:
* Last Name:
* Institution: DSU
* Please document the specific incident, general concern, complaint or compliment:
If you are reporting a specific incident or concern, please answer the following questions (include a P.O. number if the concern is a purchasing concern)
Approximately what was the date of the incident?
Approximately what was the time of the incident?
What steps have you taken to resolve the problem?
What suggestions do you have for resolving this issue?
Have you attended any HR/FIS Banner training sessions?
What type of additional training would be helpful?